Tag: ITIL4
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Knowledge Management has existed as long as records, many thousands of years, so why do so many initiatives fail? Because, in the realms of IT Service Management, Knowledge is not just a library. It is a living, breathing, life form (or at least it should be) As with most relationships, maintenance is the key to…
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Continual Improvement is a great idea – so why aren’t you doing it? It is the core of ITIL4 and the realisation and delivery of value – so why aren’t you doing it? It is hugely important for the user experience, customer satisfaction, stakeholder management and repeated business – so why aren’t you doing it?…