Tag: ITIL
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ITIL4 didn’t miss the mark, despite what some may think – after all, what was the mark?. Certainly, it took time to gather traction, but, for example, the ever-expanding group of ITIL4 Masters (a significant investment of time and money) proves that it is a train people wish to be on. ITIL4 did what was…
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Your architecture isn’t failing because of tools. It’s failing because of 𝘀𝗶𝗹𝗼𝘀. How often does the following occur? • Beautiful diagrams nobody uses• Standards nobody follows• Roadmaps collecting digital dust It doesn’t matter how big you are or how small, you can have any number of the following: • Enterprise architects• Solution architects• Technical architects…
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Incident Management is typically the first stop in most people’s ITSM journey. So, if that’s the case, then why can it go so wrong, particularly in the case of a Major Incident? I recently read an article on a failed Major Incident Response. A ‘very stable’ system fell over for the first time in years,…
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Are we still worried about the most ‘ITIL-y’ tool or have we evolved to understanding business needs as the essential, primary driver.