Category: Process
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There is no such thing as a real, guaranteed pass, although some can guarantee you will buy the certificate. The good news is that nothing worthwhile is ever easy 🙂 The whole point of the ITIL examinations is to learn, absorb, understand, and apply the knowledge. Fudging your way through is a waste of your…
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What is a priority? Whose priority matters most? Why should you care?
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Are we still worried about the most ‘ITIL-y’ tool or have we evolved to understanding business needs as the essential, primary driver.