Category: People Management
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ITIL4 didn’t miss the mark, despite what some may think – after all, what was the mark?. Certainly, it took time to gather traction, but, for example, the ever-expanding group of ITIL4 Masters (a significant investment of time and money) proves that it is a train people wish to be on. ITIL4 did what was…
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“Just send an email instead.” “Don’t meet. Chat” I heard this yesterday. Again. But here’s what people miss: Meetings aren’t the problem. Poor communication is. I’ve seen: The medium isn’t magic. The message matters more. Master communication, and you have the key to successful interaction. How? Your format isn’t the superpower. The execution is. Or…
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Everyone talks about Organisational Change Management. But nobody tells you this: I have experienced transformations that fail. Spectacularly. But we ticked all the boxes? Notice anything missing? Change is not about processes. It is about people. As leaders you are failing if: People do not resist change. Think about it. People change all the time. …
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Equal Opportunity activism is a force for good. But … paying lip service to it, or simply not understanding the core principles can be as damaging as it can be restorative. No two people are the same, that’s why we have a need for the action. So if that is the case? Why is the…
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Years ago, I saw a vibrant team utterly crushed by the promotion of the wrong person. Within three months: The reason was simple. They promoted someone who simply was not a leader. Should that person have been promoted based on skill and contribution, yes, into a leadership role, absolutely not. Leadership is not a reward. …
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I hate when people ask me ‘why are you so quiet?’. Because I am. That is how I function. I don’t ask others ‘why are you so noisy?’, ‘why do you talk so much?’. It’s rude! – Rowan Atkinson When someone says ‘that person is quiet’ do you think that they are focussed and professional…
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A recent LinkedIn post supports the idea that ‘walking the floor’ is a valuable tool. It helps in gaining knowledge of the organisation. This is especially true when you are far removed from business operations. Whilst it is true that this approach is definitely a way of gaining knowledge, it serves a far greater purpose.…
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There are many variations of the the phrase ‘its not the destination that’s important but the journey taken’. This can be taken many ways, for example it could be seen literally as a trans-continental train journey that you sleep through and miss the view out of the window. Another example, taken from my martial arts…
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The old saying goes ‘A bird in the hand is worth two in the bush’. Maybe particularly relevant recently if that bird was a turkey 🙂 As we start the New Year of 2025, it is a good time to consider what we have to be grateful for. Indeed we are often told to cherish…
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People often get hung up on job descriptions. They dont represent achievements so do they really matter?