Category: ITIL
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Knowledge Management has existed as long as records, many thousands of years, so why do so many initiatives fail? Because, in the realms of IT Service Management, Knowledge is not just a library. It is a living, breathing, life form (or at least it should be) As with most relationships, maintenance is the key to…
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Your architecture isn’t failing because of tools. It’s failing because of 𝘀𝗶𝗹𝗼𝘀. How often does the following occur? • Beautiful diagrams nobody uses• Standards nobody follows• Roadmaps collecting digital dust It doesn’t matter how big you are or how small, you can have any number of the following: • Enterprise architects• Solution architects• Technical architects…
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Incident Management is typically the first stop in most people’s ITSM journey. So, if that’s the case, then why can it go so wrong, particularly in the case of a Major Incident? I recently read an article on a failed Major Incident Response. A ‘very stable’ system fell over for the first time in years,…
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There is no such thing as a real, guaranteed pass, although some can guarantee you will buy the certificate. The good news is that nothing worthwhile is ever easy 🙂 The whole point of the ITIL examinations is to learn, absorb, understand, and apply the knowledge. Fudging your way through is a waste of your…